Legal

Refund & Chargeback Policy

ZenithMarket sells instantly delivered digital license keys. This page explains exactly when a refund is possible, when it is not, and what happens if a payment dispute or chargeback is filed after a key has been delivered.

Digital keys are final sale once revealed. Filing a chargeback on a delivered order results in the permanent revocation of all your license keys and a permanent ban. If something is wrong with your product, contact support first.

What you are buying

Every product sold on ZenithMarket is a digital license key or digital account credential for personal software use. There is no physical shipment and no subscription that renews automatically.

Delivery is instant and irreversible: as soon as your payment is confirmed, the license key is displayed on the order confirmation screen, emailed to the address you entered at checkout, and stored in your account dashboard. At that moment the product is considered fully delivered and consumed, because the key is unique, single-use and cannot be taken back, resold or restocked.

All sales are final

By completing checkout you expressly request immediate delivery of digital content and acknowledge that you lose any statutory right of withdrawal once delivery has started. All purchases are therefore final and non-refundable once the license key has been revealed.

This includes, without limitation:

You changed your mind, bought the wrong product, or bought the wrong duration.
You bought the same product twice by mistake after the key was already delivered.
Your game account was banned, suspended or restricted, or you were detected while using third-party software.
You did not read the system requirements and your hardware, operating system or anti-cheat configuration is not supported.
You were unable or unwilling to follow the setup guide.
You shared, leaked, resold or published your license key.

When we DO issue a refund or replacement

We stand behind our products. If the fault is on our side, you are protected. We will replace or refund when:

You were charged twice for the same order due to a technical error on our side. The duplicate charge is refunded in full.
You paid but never received a key and we cannot deliver one.

Replacement is always offered first (a new key, an extension of your duration, or store credit). A monetary refund is issued if no replacement can solve the problem. Requests must be opened within 24 hours of purchase through our Discord support or by email to support@zenithmarket.xyz, together with your order ID.

Support before disputes

Almost every issue is solved within minutes. Before you contact your bank or payment provider, open a ticket in our Discord or email support@zenithmarket.xyz with your order ID. We respond quickly and, where the fault is ours, we fix it at our cost.

Filing a payment dispute instead of contacting us does not speed anything up — it freezes the transaction and blocks us from replacing your key while the case is open.

Chargebacks and fraudulent disputes

We treat an unjustified chargeback the same way we treat theft of a product from a shelf. Opening a dispute after your key has been delivered — in particular a dispute claiming the payment was “unauthorised” or “fraudulent” when you personally placed the order — is a breach of these terms.

Consequences of a chargeback

As soon as a dispute is filed against a delivered order:

All license keys linked to the order, the account, the email address and the payment method are permanently revoked and blacklisted — including keys from other, undisputed orders.
The account, email address, payment method and device are permanently banned from ZenithMarket. Attempting to re-purchase under a new identity is a further breach and those orders are cancelled without refund.
Access to loaders, downloads, updates, guides and support is terminated immediately.
The chargeback fee charged to us by the payment provider, plus the value of the delivered goods, becomes an outstanding debt which we are entitled to recover.
Where the dispute is filed on false grounds, we reserve the right to report the case to the payment provider's fraud programme and, where applicable, to the competent authorities.

If a dispute is withdrawn by the cardholder and the funds are released to us, we may reinstate access at our sole discretion once the payment provider's fee has been settled.

Payment-method specifics

Card payments (Stripe): disputes are handled through Stripe with the full evidence package described in section 5.

PayPal Friends & Family: this method is chosen voluntarily by the buyer and is not eligible for PayPal buyer protection or reversal. By selecting it you accept that the transfer is final. Our internal replacement guarantee under section 3 still applies.

Cryptocurrency: blockchain transactions are irreversible and cannot be refunded. Where a refund is granted under section 3, it is paid out in the same currency to a wallet address you provide.

Acceptance

Placing an order on ZenithMarket confirms that you have read, understood and accepted this Refund & Chargeback Policy, that you are the legitimate owner or an authorised user of the payment method used, and that you are of legal age to enter into this transaction in your jurisdiction.

Questions about this policy: support@zenithmarket.xyz. Last updated 25 July 2026.